NVQ Terms
and Conditions

For customers and employers booking work-based NVQ qualifications and assessment.

NVQ Booking
Terms and Conditions

Contract: The agreement between You and Us for the provision of a training course in accordance with these Terms.
Data Protection Legislation: All UK laws and regulations relating to the use of personal data, including the Data Protection Act 2018 and the UK GDPR.
Grant: A grant provided by the Construction Industry Training Board (CITB) to support employer training.
Intellectual Property Rights: All patents, copyrights, trademarks, trade secrets, goodwill, database rights, and all other intellectual property rights, registered or unregistered.
Order: The booking request submitted by You (via booking form, email, or phone).
we / us / our: The Construction Skills People Ltd, company no. 06616608, registered at Unit 1, The Bridge Business Centre, Beresford Way, Chesterfield, S41 9FG.
you / your: The customer making the Order.
By submitting an Order, You agree to these Terms. A binding Contract exists only once we issue written acceptance of Your Order.

Orders may be submitted by email, telephone, or via your dedicated contact.
Once accepted, we will issue an invoice within 2–3 working days. Joining instructions will be sent up to two weeks before the course start date.
If You do not receive confirmation, it is your responsibility to check with Us.

Certificates/cards will be sent by email or post to the address on the Order (UK delivery free of charge).
We are not liable for items lost after leaving our possession.
Requests for replacement certificates will incur full replacement charges.

Prior to registration of the NVQ: Full refund, less £15 administration charge.
Post registration of the NVQ: Full refund, excluding the registration fee, plus £15 administration charge.
Post registration of the NVQ and assessor visits to your operative: loss of start fees paid

Prior to registration on the NVQ: You may change delegate details, course date, or NVQ type at no cost.
Post registration of the NVQ: A new registration fee and £15 admin fee is required.
Refund requests are subject to a £15 administration fee.

Payment is due 30 days before the course start date unless otherwise agreed in writing from us.
Orders placed within 30 days of the course start date require immediate payment.
All fees are exclusive of VAT.
Non-payment does not release you from liability. Interest will be charged at 4% above the Bank of England base rate from the due date until paid.
All outstanding balances must be paid in full without deductions unless agreed in writing by us.

Accurate delegate details must be provided for registration and grant claims.
We accept no liability for refused claims due to incomplete or inaccurate information.
You remain responsible for full course payment even if a Grant is denied, withheld, or offset by CITB.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
Data may be shared with tutors, awarding bodies, or third parties solely to deliver training and certification.
You act as Data Controller; We act as Data Processor.
We will take appropriate security measures, keep data confidential, and notify you promptly of any breach.
Full details of our data policies are available on request or at: www.constructionskillspeople.com/documents.

All course materials and related intellectual property remain our property.
You are granted a non-exclusive, non-transferable licence to use materials solely for internal training purposes.
You may not copy, modify, or distribute materials without written consent.

Nothing excludes liability for death, personal injury, fraud, or breach of statutory rights.
Our total liability under this contract is limited to the total price paid for the course.
We provide training with reasonable care and skill but exclude all other implied terms to the fullest extent permitted by law.

The contract is the entire agreement between Us and You, superseding prior arrangements.
Rights may not be waived except in writing.
Invalid or unenforceable terms will be removed without affecting the rest of the contract.
No third party rights are created under this contract.